After Hours Support
There’s nothing more frustrating than needing answers to your questions and not being able to get in touch with someone. That’s why at StarPoint, after the call center closes, all team members can be reached by e-mail after hours. We return e-mails after hours as quickly as possible so you’re never without assistance, day or night. Simply email us and a team member will be responding shortly.
Faxing Us After Hours
If you’re faxing in your membership forms after hours or on the weekend, we’ll get them and activate your account, day or night. We’ll send you an e-mail that your forms have been received and your account has been activated so you can get the reports you need, when you need them.
During our call center hours, you can also talk with us through our Live Chat option online. By clicking on our live chat link, you’ll immediately be connected online to a customer care team member who can answer your questions quickly.
We Want Your Feedback
Aside from questions, we also welcome your comments, compliments and suggestions on how we can continuously improve our services for you. Please email us. We’re listening!
StarPoint Tenant Screening is a wholly owned subsidiary of The LIG Group, LLC which is locally owned and operated in Pensacola Florida. Our office is located at 520 East Zaragoza St. in beautiful historic downtown.
Contact Our Office
Our business hours:
Monday through Friday
9:00AM - 4:00PM CST
520 East Zaragoza St.
Pensacola, FL 32502